January 03, 2024
Frustrated by a complex sales problem? Don’t get mad. Get artsy.
December 27, 2023
Knowing what biases humans have can help us avoid them and make our best decisions. Except that we don’t. And we can’t.
December 20, 2023
The same information, presented in a different way, takes on a whole new meaning.
December 13, 2023
Is the universe always proving you right? You’re probably wrong about that.
December 06, 2023
When faced with status quo bias in your deal, it’s key to turn the old adage, “If it ain’t broke, don’t fix it,” to, “If it ain’t broke, don’t get fixated.” Every good thing runs its course.
April 12, 2023
Users should never have to struggle to find what they are looking for on your website. Now, substitute “our” for “your,” and you see the problem we had at hand.
June 22, 2022
Written communication is more often misinterpreted, since there’s no body language or vocal cues to read. Interrobangs, textese, emojis—your message is about a lot more than dotting Is and crossing Ts.
March 30, 2022
Cognitive biases work together to create nine bias traps that affect decision-making. Escaping them requires prediction, intentionality, premortems, and a little less storytelling.
March 23, 2022
Once you’re familiar with a concept, it can feel like that concept should come easily to everyone. Not true. Cut it out with the acronyms already.
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