June 29, 2022
“Digital body language” describes what we can use in written messages and video meetings that replaces physical body language and vocal cues. There are four law—value visibly, communicate carefully, collaborate confidently, and trust totally.
June 22, 2022
Written communication is more often misinterpreted, since there’s no body language or vocal cues to read. Interrobangs, textese, emojis—your message is about a lot more than dotting Is and crossing Ts.
September 29, 2021
So maybe email did unleash our “hyperactive hive minds.” But now that Pandora’s box is open, where do we go from here?
April 21, 2021
This month’s latest is all about velocity (the “V” in our DRIVE information-gathering framework).
November 20, 2020
This month’s latest is about standing out from the crowd of Black Friday emails.
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