Results for Tag: Customer Success

Avoid Overpromising and Underdelivering

Rachel Smith

May 12, 2021

What happens when you don’t deliver on the expectations of someone that you’re relying on for continued business? In the world of SaaS, the point of sale marks the beginning, not the end, of your relationship with a customer.

Identify Your Champion’s Success Factors

Keeley Schell

May 05, 2021

Understand the organization you’re selling to before you seal the deal. Sometimes, a CPI score reveals you’re dealing with a champion.

Customer Performance Indicators: Measuring Impact in a Way Your Customer Can Appreciate

Rachel Smith

March 17, 2021

Are you measuring what’s most important to your customer? Or have you accidentally become fixated on the factors most important to your company?

Sales News, February 2021

Keeley Schell

February 24, 2021

This month’s latest is all about resources (the “R” in our DRIVE information-gathering framework).

Sales News, December 2020

Keeley Schell

December 16, 2020

This month’s latest is about putting the lid on a very long year, and looking ahead to a new one.

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