June 08, 2022
“Thanks a lot”: whether you hear that phrase as sincerity or snark is all about someone’s paralanguage.
May 25, 2022
We reveal the secrets to making a “spiffy” first impression (one that isn’t about leopard-print bow-ties, stiletto heels, or gilded business cards), go-to conversation starters, and how to follow up.
May 11, 2022
So you’ve honed your message and identified prospects? Congrats. Keep going with pre-drafted cadences, ready-to-go gifts, and deconflicting strategies.
May 04, 2022
The decisions that lie ahead are a lot more complex than whether to hug, shake hands, or bump elbows.
February 23, 2022
This is the professional version of “Show up when you say you will, show up regularly, and show you give a damn.”
February 09, 2022
We share the “big three” factors that contribute to trust–you can probably guess them–and one that will probably surprise you. Then genetics tries to crash the party.
February 02, 2022
Even the professionals who study trust have a difficult time telling us what it is. Some measures of trust take place in milliseconds; others build over months.
October 20, 2021
This month’s latest offers treats and protects against tricks.
September 01, 2021
When someone joins your team, make their welcome swift, open, and warm to increase the likelihood that they’ll stay. (In other words, get that tote bag and mug in the mail.)