March 17, 2021
Are you measuring what’s most important to your customer? Or have you accidentally become fixated on the factors most important to your company?
March 03, 2021
A matter of skill, not luck: getting names and specific details can be the difference between a testimonial that’s a strike, and one that’s a 7-10 split.
December 16, 2020
This month’s latest is about putting the lid on a very long year, and looking ahead to a new one.
December 02, 2020
“One, two, a-one, two, three, four…” as Billy Joel says, “You can’t go the distance / With too much resistance.” Let’s talk about how to build trust—and how to keep it.
November 25, 2020
You can’t roll past your prospect’s concerns. Stop, listen, and make them your secret weapon.
October 14, 2020
Communicate better by connecting more deeply, even when you’re wearing a a mask or on Zoom.
Page 11 of 11
Previous Page